Thu, September 06, 3:45 pm
Short paper (30 minutes)
Carlos Budding (Akita International University)
This presentation will explain four major changes made to an underused conversation partner program in our university and the impact the modifications had on the program. In an effort to increase participation, the self-access center implemented the following changes: (a) branding the conversation partner program, (b) reverting to an "old school" appointment making method, (c) establishing a system to delegate responsibility to participants, and (d) developing a system for collecting and evaluating feedback. As a result of these changes, participation increased from less than 80 appointments in 2015 to more than 1000 in 2016.